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Terms & Conditions

 

Postage costs are calculated at checkout and reflect the weight of your order.  Postage is to mainland UK only (excluding Highlands).  To all other destinations (including Highlands) please contact BEFORE making a purchase for a quote.  For purchases over £75 postage is free of charge.  You are also quite welcome to pick up from my studio in Southfields, London SW18. 

I use Evri 48 hours and Post Office (depending on your localality) and I post on a Monday, Tuesday and Wednesday.  I prefer not to post near to a week-end in case your purchase gets damaged while hanging around in a delivery depot or even lost.

While I package as well as I can, due to the fragile nature of the products, damage can still occur in transit. This is obviously very disappointing and so I am happy for you to collect from me in Southfields, London SW18 - contact me to arrange pick-up.  

While I hope that you will not wish to return your purchase, I will accept returns within 30 days but postage is at the buyers expense.  A refund for the goods (excluding postage) will be made upon receipt of the undamaged piece.   Let's try to resolve any problems first - just contact me if you have any concerns.

Wherever possible, I use second-hand boxes and packing materials.

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